When we transitioned to distance learning, distributing laptops and hotspots to all students was fairly easy. The challenge was the increase in requests to our information technology (IT) help desk. The staff had been serving about 2,800 employees with tech problems. Now, the IT help desk needed to respond to 23,000 students as well. So, […]

October is Dropout Prevention Month, highlighting the importance of increasing graduation rates, not just for the quality of life for teens who have no direction, but the dramatic impact it has on society. Dropping out means that these young people are ineligible for 90 percent of jobs, 31 percent live in poverty and 40 percent […]